HM Revenue & Customs Addresses, Forms & Contact Telephone Numbers.
These lines provide priority access to tax agents and have considerably shorter waiting times:
HMRC Agent Dedicated Lines (above) give a priority service to agents
Agent phoning HMRC Five questions have to be answered correctly. Initial questions will be asked that relate to the agent and could include:
The agent is entitled to ask questions of the HMRC staff to establish that they are indeed who they say they are. The questions that HMRC staff are authorised to answer include:
There is no generally available facility to contact HMRC by email but it is possible to use structured or standard email, webchat and online forms for specific types of transactions and contact. HMRC is developing digital services at a fairly significant rate and the information shown below is likely to change very frequently. We have included below only those services which are available to agents – there are additional services available to taxpayers and claimants through their digital tax account. HMRC does intend to roll out additional services to agents but this is likely to be through commercial software.
The facilities that are available to agents are: Structured emails
email@example.com to report fraudulent emails and text messages (see guides). firstname.lastname@example.org to report customs, excise and VAT fraud. email@example.com for IR35 queries.
HMRC has consolidated its postal hubs in recent years and it increasingly scans mail. Replies to HMRC correspondence should be addressed to the address on that particular correspondence.
Couriers delivering post to an HMRC PO box or BX postcode should deliver to:
Central Agent Authorisation Team (see guide to paper authorisation)
There is a Where’s My Reply service which agents can use to find out when to expect a reply from HMRC.
If an agent has a client specific problem and has exhausted all other avenues, then they may approach an AAM, who will endeavour to resolve their problem. The service covers all areas of taxation. More details are available at Agent Account Manager service. Access to this service is via a structured enquiry form on the HMRC website. An agent must first register for the service by submitting the AAM user registration form. Subsequently an Issue Resolution service form must be completed for the specific issue and submitted to HMRC.